27 Oktober 2021

So this week has been one with a lot of frustration, and it is only Wednesday! I am hoping that by the end of the week it will be a bit better.

So Julie and I have been having cable TV problems for a few weeks now. The cable box simply decides to reboot itself. Some days it might be only once. The worst day has been five times in a 50 minute window. As a technology person the one thing I always feared were problems that seemed random. They are always frustrating to the user as well as the “fixer” so I know a little about how the technicians at Sunrise/UPC are feeling. What is the most frustrating is that we pay for cable TV, yet we really only use it for about 50 minutes a day. When we are having our morning coffee and breakfast the BBC is on; so we can see about the weather, and keep up with what is happening in the world without having to consult a dictionary every 30 seconds. So when the TV reboots itself multiple times in that 50 minute window it becomes very annoying.

I am convinced it has something to do with the construction going on around us. The reboots ONLY happen when someone is working. However, UPC does not appear to share my concern. At this point I am going to give them two more weeks, and then I call a competitor.

My second frustration has me convinced that if travel does not pick up after the pandemic, it is solely due to the airlines. I do understand they have it tough. They lost a lot of business starting in 2020 and that money is lost forever. They have scaled back in a lot of ways, but this has also made the travel experience that much worse.

It started off with the kids coming over this summer. Kaylee somehow managed to not have any major changes in their flights, but George and Gabby were a different story. The morning they were departing, the flight was cancelled at 3:00 AM. They did get a text message about the flight, but who in the heck reads text messages when they come in at 3:00 AM? Most of us have gotten to the point we do not even have an audio notification to a message we just get a visual pop up. By the time they woke up and found the notice they should have already been at the airport boarding the one other flight that was leaving that day. It was nice in that we got to spend another day with the kids, but a pain in the butt for them.

Like a good traveler I made my reservations for Christmas months ago. We try and schedule the non-stop flight from Zürich to Chicago, and then connect to Indianapolis from there. It should have the least amount of headaches, because there are multiple flights all day every day from Chicago, or if the worst happens, we can rent a car and drive to southern Indiana without that much of a headache. So the first change was fly to Washington and then to Indiana. Not that big a deal, still just one stop. The next change was fly to Newark, then to Indiana. Again not a big deal. The icing on the cake came this week. We fly from Zürich to Newark, Newark to Chicago, and Chicago to Indianapolis. Even worse we only have 1.5 hours to get through customs in Newark and to the new terminal, and 40 minutes to change terminals in Chicago. The other thing that made me angry is that instead of getting into Indianapolis at 7:00 PM we do not get in until 10:50 PM. That 4 hours is the difference between being able to sleep at our destination vs having to pay for a hotel for the night, because I will be exhausted.

Now I have not had the pleasure for flying into Newark from over seas. Maybe it is possible to get through customs that quickly, that is not my experience in any other airport I have visited though. So if we miss that flight we spend the night in the airport. You know they will not put us up in a hotel, because the airline does not control how fast customs moves. Assuming everything goes perfectly and we make the flight in Newark. What do you think the odds are that this plane takes off on time? So now we probably miss the flight to Indianapolis. So the way I see it, unless everything goes absolutely perfect, there is almost zero chance we make it home without having to spend a night in an airport.

Here is what makes me INCREDIBLY ANGRY. So I am logged into the United website. I am looking at all the available flights they have. Somehow the original flight we had booked is now back on the schedule. So I wait for my 90 minutes on the phone and ask about that flight. I asked why we just cannot go back to the original flights we had reserved. I was politely informed that is possible, but it will cost an additional $4500 per ticket!!!!! To get back on the SAME flight that I booked originally, and UNITED kicked me off? I have many things I can call that situation, but the most polite is BULL SHIRT!

In United’s defense the flight is a Swiss Air flight, but because United has limited flights into Zürich they have a partnership with Lufthansa (they own Swiss). So I do not really know which company kicked us off the flight, but it does not seem right that I have to pay extra to get back on a plane that I originally booked, and that I did not choose to leave. The other part of this situation that really honks me off, is that looking on the website there were multiple ways to complete our flights that were easier. For example, if I wanted to have a 2.5 hour layover in Newark there was a directy flight to Indianapolis, that I could take instead of routing through Chicago. It gets me there almost three hours faster, and United does not have to pay for the added weight on the third flight. To me that saves them money. I guess I need someone that knows airline economics to tell me if that is true, or not. It sure makes them more money for me to have some convenience because they wanted to charge me an extra $300 per ticket to make that flight.

There is a very strong possibility I am over reacting to this. I would guess that before now, I averaged 1.5 flights per year. We thought we would be flying a lot moving here, but I am still just a little above average. I have flown twice a year since moving here. I just know on my two trips back to the US, I have not had any issues with flight changes, but this year they have been awful. Even worse it seems the flight changes are never in the favor of the passenger.

What makes me even more upset, is that I am already looking at giving the airlines even more money in 2022. Julie and I want to visit Budapest and Greece. Both of these trips will involve air travel. Not to mention, Julie really needs to fly back to the US in the spring to visit her parents. She has not spent any time with them in three years. I guess the bottom line is that I really need to meet one of those incredibly rich people that supposedly live here in Switzerland. I need to find that one friend, and convince him to let me use his private jet whenever I need one! I guess I need to start hanging out at different places than the grocery store and library. How hard is it NOT to become an alcoholic but drink every day? Asking for a friend…

Not much else to report this week. The weather is definitely heading toward fall. We do not see the sun much anymore, and the temperature is down in the single digits every morning. We will be driving to the town of Murten this weekend. Murten is located right on the border between the French and German sections of Switzerland. In fact, so far it has been the first city that I have always seen the french name and the german name used together. The town is called Morat in French. The town is one of the few that have preserved the medieval city walls that surrounded the population. So next week I should have some more pictures to view instead of simply reading my rants.

I hope you have a good week.

Talk to you soon.



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